Introduction
CV996 is a trusted online gaming platform serving thousands of members across Bangladesh. We believe that a safe gaming experience starts with complete respect for user privacy. This Privacy Policy ("Policy") explains how CV996 collects, uses, and protects your personal information.
This Privacy Policy applies automatically whenever you visit the cv996.onl website or use our services. By creating an account on the platform, you consent to this Policy.
This policy was developed in line with international data protection standards. We are committed to handling every user's information with respect.
What Information We Collect
CV996 collects various types of information to operate its services effectively. A full breakdown of the data collected is provided below:
| Data Type | Description | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Mandatory |
| Contact Information | Email address, mobile number, current address | Mandatory |
| Financial Information | Bank account or mobile wallet information | For Withdrawals |
| Login Information | Username, encrypted password | Mandatory |
| Usage Information | Login timestamps, gaming history, transaction records | Automatic |
| Device Information | IP address, browser type, operating system | Automatic |
How Information Is Collected
CV996 collects user information through several methods. Each method is transparent and conducted with your knowledge:
- Registration Form: Information you provide when opening an account is collected directly from you.
- KYC Process: By uploading the required identity documents (e.g., NID, passport) for verification.
- Transaction Records: Financial information is automatically logged during deposits and withdrawals.
- Cookies & Tracking: Cookies and similar technologies are used to enhance your browsing experience on our website.
- Customer Support: When you contact support, the details of that conversation are recorded and retained.
- Third-Party Verification: Verification information may be received through payment processors or identity verification services.
Purpose of Data Use
CV996 uses collected data only for specific, legitimate purposes. We never use data beyond what is necessary. The primary use cases are:
- Account Management: To properly manage your account and ensure its security.
- Payment Processing: To accurately complete deposit and withdrawal transactions.
- Identity Verification: For KYC and age verification to prevent access by minors.
- Fraud Prevention: To detect and prevent suspicious activity.
- Personalized Experience: To offer game suggestions and promotions tailored to your preferences.
- Customer Service: To resolve your questions and complaints quickly and accurately.
- Legal Obligations: To comply with the guidelines of regulatory authorities.
- Service Improvement: To continuously improve our platform and the quality of our services.
CV996 does not sell or rent any data to advertising companies. Your data exists solely for your benefit — not as a revenue stream for us.
Data Protection Methods
CV996 uses industry-standard security measures to keep your data safe. Our security framework includes:
- 256-Bit SSL Encryption: Industry-leading encryption is applied to all data transfers.
- Two-Factor Authentication (2FA): Double-layer security is applied every time you access your account.
- Firewall Protection: An advanced firewall system prevents unauthorized access.
- Regular Security Audits: Periodic security assessments conducted by third-party experts.
- Encrypted Database: All stored data is kept in encrypted form.
- Access Controls: Only authorized personnel have access to specific data.
Please note that no method on the internet is 100% secure. CV996 strives to provide the highest level of protection; however, in the event of a security breach, we will notify you promptly and take all necessary action.
Your Data Rights
As a registered member of CV996, you have the following rights over your personal data:
- Right to Access: You have the right to know what information we hold about you.
- Right to Rectification:You may request the correction of any inaccurate or outdated information.
- Right to Erasure: In certain circumstances, you may request the deletion of your data.
- Right to Restrict Processing: In certain cases, you may request that we restrict the processing of your data.
- Right to Data Portability: You may request a copy of your data in a readable, portable format.
- Right to Object: You may object to the use of your data for specific purposes.
Please note that certain data may not be erasable where required by legal obligations or fraud investigations.
Data Retention Period
CV996 does not retain your data longer than necessary. Below are the retention periods for each type of information:
- Account Information: For as long as the account is active, and for5 years after closure.
- Transaction Records: A minimum of 5 years, in accordance with financial regulatory requirements.
- KYC Documents: Up to 7 years after the end of the relationship.
- Customer Support Chat: Up to 3 years after issue resolution.
- Log Files: Up to 1 year for security purposes.
- Marketing Information: Deleted immediately upon withdrawal of consent.
After the specified retention period, data is permanently deleted or anonymized so that it can no longer be personally identified.
Minor Protection
CV996 takes the protection of minors (under 18) extremely seriously. We do not knowingly collect any information from minors.
- Age verification is mandatory during registration.
- If a user is found to be a minor, their account will be immediately suspended.
- All data belonging to the minor is immediately deleted.
Rules for Policy Changes
CV996 reserves the right to update this Privacy Policy as needed. For any significant changes:
- The "Last Updated" date at the top of the page will be revised.
- For significant changes, a notice will be sent to your registered email address.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
We recommend reviewing this page regularly to stay informed about the latest Privacy Policy.